Financial & Privacy Policies

  1. A credit card  is required to complete the registration process. If you would like to pay using paper check, echeck, cash or bitcoin, please contact us to make prepay arrangements.

  2. All sales are charged based on what is in your scheduled delivery at the cutoff time, therefore there is no check-out button. You can change and remove items from the scheduled delivery anytime before the cutoff. You can skip deliveries using the SKIP DELIVERIES option.

  3. A deposit is not a deliverable item.  After the exact weight is known, the total  cost minus the deposit equals the remainder. The remainder is billed just prior to delivery.

  4. Bottle and cooler deposits are refunded upon return.  The number of bottles and coolers outstanding should match the number that you have in your possession  provided by Bartlett Farms.

  5. Please contact us if you are not satisfied with a product or service and we will do our best to make it right and learn from our mistakes.

  6. Cow-share agreements terminate when boarding payments are discontinued.

  7. Please contact us before the cutoff time if special arrangements are needed.

  8. Privacy: We do not sell customer information to third parties.  If needed for debt collection, we may release your name and address information, and outstanding account balance to a credit collection agency to collect on bad debts. Otherwise, unless required by law, we will not release any of your personal information.  Credit card processing is handled through Authorize.net.

  9. Missed Pickup of Milk Products: Bartlett Farms credits the bottle deposits and any cooler deposits.

  10. Home Deliveries are scheduled around group deliveries and may be later in the day or evening.

  11. Cooler deposit and rental are charged when a cooler is left, which seems necessary sometimes when unplanned. Cooler deposits are refunded upon cooler return.